Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following policy carefully to understand when returns, exchanges, and refunds are available.

1. Return Eligibility

You may request a return if the product meets the applicable return conditions below:

* The return request is submitted within [X DAYS] of delivery.
* The product is unused, unworn, and in its original condition.
* The product has its original packaging, tags, labels, accessories, and other included materials, where applicable.
* The product has not been damaged, altered, washed, or misused by the customer.
* You provide the order number and any other information reasonably required to process the request.

Certain products may have different return conditions due to their nature. Please check the product description before placing your order.

2. Return Timeframe

Return requests must be submitted within [X DAYS] from the date your order is shown as delivered.

To start a return, contact us at [EMAIL ADDRESS] with:

* Order number
* Product name
* Reason for the return
* Photos or videos, if requested
* Any other information needed to evaluate the request

Requests submitted after the applicable return period may not be accepted unless required by applicable law or otherwise approved by [STORE NAME].

3. How to Return an Item

Once your return request is approved, we will provide instructions for returning the product.

Please do not send products to an address other than the return address provided by our customer-support team.

Depending on the product and circumstances, we may arrange a pickup through our shipping partner or ask you to ship the product to us.

Please pack the product securely to help prevent damage during return shipping.

We recommend keeping your return shipment receipt and tracking information until your return has been completed.

4. Refund Process

Once we receive your returned product, it may be inspected to confirm that it meets the applicable return conditions.

If your return is approved, your refund will generally be initiated within [REFUND PROCESSING TIME] after approval.

Refunds will normally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER/UPI/OTHER METHOD] after the required details have been provided and verified.

5. Exchanges

Where available, customers may request an exchange instead of a refund.

Exchanges are subject to:

* Product availability
* The applicable return period
* The product meeting our return conditions
* Any applicable price difference

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

To request an exchange, contact [EMAIL ADDRESS] within [X DAYS] of delivery.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that orders are properly checked and packed before dispatch.

If you receive a product that is:

* Damaged
* Defective
* Incorrect
* Missing an essential component
* Significantly different from what you ordered

please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please provide your order number along with clear photographs or videos showing the issue. This helps us investigate the problem and provide a faster resolution.

Depending on the circumstances, we may offer:

* A replacement
* An exchange
* A repair, where appropriate
* A refund
* Another remedy available under applicable law

Where a product is confirmed to be defective, damaged, or incorrectly supplied, [STORE NAME] will generally cover reasonable return shipping costs or arrange a return pickup, subject to the circumstances and applicable law.

7. Non-Returnable Items

For reasons including hygiene, safety, customisation, or product nature, certain products may not be eligible for return.

These may include:

* [NON-RETURNABLE PRODUCT TYPE]
* [PERSONALISED/CUSTOM-MADE PRODUCTS]
* [HYGIENE-SENSITIVE PRODUCTS]
* [DIGITAL PRODUCTS, IF APPLICABLE]
* [OTHER NON-RETURNABLE ITEMS]

Any product-specific return restrictions will be clearly stated on the relevant product page where applicable.

Nothing in this section is intended to remove any consumer right or remedy that cannot legally be excluded under applicable Indian law.

8. Return Shipping Costs

For eligible returns due to change of mind:

Return shipping costs will be [PAID BY CUSTOMER / FREE / DEDUCTED FROM REFUND].

For damaged, defective, or incorrect products:

Where the issue is confirmed to be attributable to [STORE NAME] or the product, we will [PROVIDE FREE RETURN PICKUP / REIMBURSE REASONABLE RETURN SHIPPING COSTS], subject to applicable law.

Any return shipping charges applicable to your order will be communicated before the return is processed where reasonably possible.

9. Refund Deductions

Where permitted by applicable law and applicable to the circumstances, the refund may be adjusted for:

* [RETURN SHIPPING COST]
* [RESTOCKING FEE, IF APPLICABLE]
* [OTHER APPLICABLE CHARGE]

We will communicate any applicable deduction before processing the refund where reasonably possible.

No deduction will be made where prohibited by applicable law.

10. Items Lost or Damaged During Return Shipping

Customers are responsible for securely packaging products when they are required to arrange their own return shipment.

If a returned product is lost or damaged during customer-arranged return shipping, please contact us with the courier receipt and tracking information so that we can review the situation.

Where [STORE NAME] arranges the return pickup, responsibility for the shipment will be handled in accordance with the applicable courier arrangements and law.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].

Cancellation may be possible only before the order has been dispatched or processed beyond the point where cancellation is reasonably possible.

Once an order has been dispatched, you may need to follow the applicable return process instead.

12. Contact Us

For return, refund, or exchange requests, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number in your message so that we can locate your purchase and assist you more quickly.

Customer Support Hours: [SUPPORT HOURS]

We aim to respond to return and refund enquiries within [X BUSINESS DAYS].

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Our Commitment

We want every customer to have a positive shopping experience with [STORE NAME]. If something goes wrong with your order, please contact us and give us an opportunity to make it right. We aim to handle every eligible return, exchange, and refund fairly, transparently, and in accordance with applicable Indian consumer-protection laws.