Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL], including purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Account Terms

You may be required to create an account to access certain features of our website.

When creating or using an account, you agree to:

* Provide accurate, current, and complete information.
* Keep your account information updated.
* Keep your login credentials confidential.
* Be responsible for activity conducted through your account.
* Notify us promptly if you believe your account has been accessed without permission.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, unauthorised activity, or a violation of these Terms.

2. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice. However, changes made after an order has been accepted will not normally affect the price applicable to that order, except where required by law or where an obvious pricing error has occurred.

Applicable taxes, shipping charges, handling charges, or other fees will be displayed during checkout where applicable.

We accept payment methods made available on our website, which may include:

* Credit and debit cards
* UPI
* Net banking
* Digital wallets
* Cash on delivery, where available
* Other payment methods offered at checkout

Payments may be processed through third-party payment providers. You agree to provide accurate payment and billing information and confirm that you are authorised to use the selected payment method.

If a payment is unsuccessful, reversed, fraudulent, or otherwise invalid, we may cancel or place the relevant order on hold.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images displayed online and the actual product, including differences caused by lighting, photography, screen settings, manufacturing variations, or packaging changes.

If you receive a product that is materially different from its description, please contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] of delivery.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

* Product availability
* Incorrect pricing or product information
* Payment issues
* Suspected fraud or unauthorised activity
* Incorrect shipping information
* Duplicate or unusually large orders
* Technical errors
* Violation of these Terms

If we cancel an order after payment has been received, we will arrange an applicable refund using the original or an appropriate payment method, subject to applicable law and our Refund Policy.

5. Shipping and Delivery

We ship orders to locations listed as serviceable on our website.

Orders are generally processed within [BUSINESS DAYS] business days after successful payment or order confirmation, unless otherwise stated.

Estimated delivery times may vary depending on:

* Delivery location
* Courier availability
* Product availability
* Weather conditions
* Public holidays
* Natural disasters
* Transportation disruptions
* Other circumstances outside our reasonable control

The estimated delivery period is not a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing a complete and accurate shipping address, mobile number, and other information necessary for delivery.

If an order cannot be delivered because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges or other consequences may apply.

For further information, please refer to our Shipping Policy.

6. Returns and Refunds

Our return and refund process is governed by our [RETURN/REFUND POLICY NAME].

Depending on the product and applicable circumstances, eligible customers may be able to request a return, replacement, exchange, or refund.

To request a return or refund, you may be required to:

* Contact us within [NUMBER OF DAYS] of receiving the product.
* Provide your order number.
* Provide photographs, videos, or other information about the issue where reasonably required.
* Keep the product in the required condition.
* Provide the original packaging, accessories, tags, invoices, or other materials where applicable.

Certain products may be non-returnable due to their nature, hygiene considerations, customisation, or other legitimate reasons. Any such exclusions will be stated in our applicable Return/Refund Policy.

Refunds, where approved, will generally be processed within [BUSINESS DAYS] after the return is received and inspected or after the refund is otherwise approved.

The time taken for the refunded amount to appear in your bank account or payment method may depend on the relevant payment provider or financial institution.

Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services:

* For any unlawful purpose.
* To violate applicable laws or regulations.
* To commit fraud or facilitate fraudulent transactions.
* To impersonate another person or entity.
* To provide false or misleading information.
* To interfere with the security or operation of our website.
* To introduce viruses, malware, or other harmful code.
* To attempt to gain unauthorised access to our systems or accounts.
* To scrape, copy, reproduce, or exploit website content without permission.
* To use automated systems to place fraudulent or abusive orders.
* To interfere with another customer’s use of our website.
* To engage in activity that could damage our reputation, systems, or business.

We may restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, all content on [WEBSITE URL], including logos, brand names, text, graphics, photographs, product descriptions, designs, videos, and other materials, is owned by or licensed to [STORE NAME].

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use or provide access to third-party services, payment providers, shipping companies, applications, or external websites.

We are not responsible for the content, policies, availability, or practices of third-party websites or services unless otherwise required by applicable law.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate product and website information, but we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in these Terms excludes or limits rights, warranties, or remedies that cannot legally be excluded under applicable Indian law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

Where liability cannot be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under Indian law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person’s rights.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

15. Contact Information

If you have questions about these Terms, your order, or our services, please contact us:

[STORE NAME]
Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Customer Support Hours: [SUPPORT HOURS]

We will make reasonable efforts to respond to customer enquiries within [BUSINESS DAYS] business days.

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By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms of Service.